Dr. John Chessare
President and CEO
The GBMC HealthCare System is a community-based system of medical care in Baltimore, Maryland. It consists of a 250-bed hospital, a physician company, and an eldercare company that includes the largest hospice in the mid-Atlantic region of the United States. In 2010, GBMC set a new vision of accountability to the community. Its vision phrase: To every patient, every time, we will provide the care that we would want for our own loved ones, is a vision of perfection. To move faster towards this vision, GBMC needed to change the way it managed, so it embraced the Baldrige Excellence Framework.
GBMC achieved best practice recognition in leadership from the Malcolm Baldrige Performance Excellence Award in 2019. In 2020, GBMC achieved the Baldrige award. The Baldrige Performance Excellence Award is the highest Presidential award for quality in the U.S. Our presentation will explore the need for a formal leadership system and describe the components of such a system. The gaps in staff enrollment that result in the absence of such a system and the barriers to implementation will be discussed.
الوقت: 03:30 متحميل عرض ورقة العمل